Within Tripshot Admin > Dispatch > Alerts, you will find many different real-time alert types. These alerts can be filtered by the following: Vendor and Alert Type.
If a driver does not follow the suggested route navigation set by an Admin, Tripshot will send an Admin Alert notifying of the route detour. The default detour distance is 1000 meters (0.6 miles) but can be modified by the Tripshot account team.
An Admin Alert will be sent if the Vehicles smart device loses connection to our Tripshot Server for 10 full minutes. Typically, this is due to device being powered off, Tripshot Driver app not being enabled, or the smart device having issues with 4G preventing network access.
Device Low Battery
This Alert is tied to the Admin configurable Driver Tablet Charge setting. If the battery level of the smart device falls below this percentage (1st configurable %), only one Admin Alert will be sent. This Admin Alert monitoring will be reset after the battery threshold reaches the 2nd configurable %.
For example, only 1 alert will be sent if battery falls below 50%. Another alert will only be sent if the device reaches a charge of 60% and then falls below 50% again.
Late Check-in at Yard
When creating a Shift Assignment, a Yard Time can be added as the Check-in time for the shift. This helps the team provide better visibility of which Shifts/Rides are at risk of not being run.
An Admin Alert will be sent if the Driver fails to check-in after specified Yard Time.
This Alert is tied to the Admin configurable Late Ride Alert setting. To help with SLA monitoring, Tripshot can trigger an alert only if the 1st ride in a shift is delayed. The first setting allows you to specify the delay time of the 1st stop of the 1st ride. The second setting determines when these delays will start being monitoring.
For example, within a Driver Shift assignment the first ride has 1st stop of 10am. At 9:45am (15 min prior to start of ride), Tripshot will start and continue monitoring and determine if the ETA is beyond 10:05am (5 min delay).
To help with Dispatch operations, only the 1st Ride is monitored. All subsequent rides within a shift do not send any late alerts.
Ride Not Checked In
This Alert is tied to the Admin configurable Driver Check-In setting. The configurable timer does not have anything to do with Shift Yard Times. This value allows you to send alerts based on the start time of any assigned Ride.
For example, if a driver does not check-in within 30 minutes of the 1st Ride of a shift, an Admin alert will be sent.
This Alert is tied to the Admin configurable Vehicle Seat Availability setting. An Admin Alert will be sent when the vehicle seat capacity fall below this configurable percentage. The capacity of the vehicle can be set within Tripshot Admin > Resources > Vehicles.
Skipped Pickup Stop
An Alert will trigger if a driver skips a designated Pickup stop.
Tap or Badge Event outside Stop
An Alert will be generated if badge events or manual ridership tallies are seen outside a stop geofence.
Vehicle In Restricted Area
An Alert will be generated when a vehicle enters a SFMTA restricted area. Since the SFMTA feature is in BETA and data is not accurate (waiting for SFMTA to update their maps), Tripshot recommends selecting option to trigger alert if driver is within restricted area for => 30 seconds.