Riders have the option to receive per route and stop notifications directly from Tripshot. Notifications can be set when the vehicle is delayed and/or is arriving.
By default, when a Rider navigates to the Notifications set up window, the Delayed Notifications option is selected. To opt in to start receiving these Notifications, Riders must enter their Notify by... options to specify how they would like to receive the Notifications.
Delayed Notifications are sent to Riders if the Ride is delayed to their selected Stop by at least 2 minutes. Since a ride can be short or can span across multiple cities (which provides shuttle more time to "catch-up"), Tripshot allows the Admin to specify when to start monitoring for delays. The ride will be checked for delays within X minutes of the scheduled stop time. This is a setting defined by the Admin in the Tripshot Admin > Routes > Details > Late Warning Minutes.
For example, in the below Late Warning Time setting a vehicle arriving to a stop will start sending delay notifications 10 minutes prior to schedule stop time.
In addition to Delayed Notifications, Riders can opt in to receive Arrival Notifications by checking the checkbox next to the text "...and when vehicle is approaching...". Here, Riders must also enter the number of minutes before the vehicle is expected to arrive at their selected Stop that they would like to receive the Arrival Notification.
- Delayed Notifications: Riders only signing up for delayed notifications will receive one notification at the defaulted delayed alert time set per route if the Ride is delayed to their selected stop. If the Ride later becomes on time but then is delayed again by the set amount of time Riders will receive another Delayed Notification. All Notifications instruct the Rider to monitor their Ride on the Tripshot App.
Delayed Notification Sample:
(Delayed Shuttle Alert) The 930am Mission shuttle is delayed. Please monitor your Ride via the Tripshot Rider App.
- Arrival Notifications: Riders will receive Arrival Notifications when the vehicle is approaching by the specified number of minutes they specified when setting up their notification. If the vehicle gets delayed there after, they will receive another alert when it hits their specified number of minutes again.
Arrival Notification Sample:
(Shuttle Arriving) The 930am Mission shuttle is close to Fredrick & Ashbury and scheduled to depart at 09:42:00AM.
- Catch Up Notifications: If a Rider receives a delay notification and the shuttle catches up, Tripshot will send another notification to the Rider letting them know the shuttle has made up time. This lets the rider know to not show up late in risk of missing the shuttle.